Dynamics 365 Sales

Insights-based sales



Grow customer relationships and sell at scale by empowering sales teams with actionable sales intelligence.

Get more from each interaction with your sales solution

Learn how businesses increased their sales, cut costs, and improved the efficiency of their teams with Microsoft Dynamics 365 Sales solutions in the Total Economic Impact™ commissioned study conducted by Forrester Consulting.



ROI over 3 years


Months to payback


Increase in seller efficiency when collaborating with team members

What’s new

Microsoft Viva Sales is now available

Automatically enrich Dynamics 365 Sales with customer engagement data captured from Microsoft 365 and Microsoft Teams.

Announcing full access to conversation intelligence

Generate valuable sales insights from conversations with customers using conversation intelligence—now available in Dynamics 365 Sales Enterprise and Microsoft Viva Sales.

Real customers, real results

215 percent ROI


MVP Health Care expects to save up to $6 million a year after modernizing its customer experience platform.

20 percent sales increase


Business Finland saw increased sales after moving to a customer experience platform built on Dynamics 365.

15 percent greater efficiency


DP World shortened its sales cycle and increased revenue using Dynamics 365 Sales.

11-month ROI


C.H. Robinson, one of the world’s largest logistics platforms, achieved ROI by discovering unmet customer needs with Dynamics 365 Sales.

Help sellers sell and buyers buy

Bring together the entire sales team to facilitate the buyer journey.

Prioritized customers and activities

Effective conversation techniques

Built-in collaboration

Planning and forecasting

Real-time visibility

Coaching at scale

Tailor for specific roles

Customizable AI

Configurable sales process

Get started with Dynamics 365 Sales