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Privacy Policy for Media & News Distribution

We at [legal-entity] ([entity-shortname], Company, we, our, us) respect your privacy and are committed to protecting your personal data. In this privacy policy, we explain how we collect, use, and process your personal information when you access our Website or associated mobile application (each, an App and together, Apps), for delivery of Services. Unless indicated otherwise, this privacy policy further applies to any related websites or other online properties owned or controlled by Company (together with the Websites and Apps, the Platforms). Services mean to include all the content, services, information, and related made available to you “as is” from our Platforms.

This Privacy Policy must be read in conjunction and together with the Terms of Use of the particular Platform you are using, available at Terms & Condition. Please note that links from our website may take you to external websites which are not covered by this policy. We recommend that you check their privacy policies before you access, use, or download from such sites. We will not be responsible for the content, function, or information collection policies of these external websites.

By accessing, downloading, using the Platform(s) that we operate, which has a direct link to this Policy, you agree to be governed by the Privacy Policy of the Company.

By agreeing to this Privacy Policy, you represent that you shall not access our Services by means of any mechanism or technology which conceals your actual geo-location or provides incorrect details of your location, (for example, use a virtual private network (VPN) to access our Services. We shall not be responsible or liable for any processing or collection of your information if you use these mechanisms to access our Platforms and Services.

Information We Collect

We will only collect your personal information where it is necessary for us to provide you with a service at your request, such as when you contact us, register an account on our website, avail of subscription services, or access the content on the Platform(s). We have discussed the manners of our collection of information, herein in greater detail for your reference:

Information submitted to us:

You give us information about you whenever you use our services, such as by doing the following, some of the following categories of information are collected directly by us, and some are provided by you directly for the performance of certain functions:

  • Accessing our Platforms by means of any web browser or device;
  • Registration, subscribing for our Services on our Platforms;
  • Enquiring about our products or services;
  • Purchasing our subscription packages on the Platforms;
  • Initiating and maintaining correspondence with us.

This information may include but not be limited to the following:

  • Identification information such as user name, date of birth, gender, profile picture, qualification, location;
  • Social media plugin details like – Facebook, Google, LinkedIn, Apple ID or any other– for the purpose of identification
  • Contact information such as email address, mobile number;
  • Payment information (this is securely collected and processed by our payment service provider exclusively);
  • Additional information relevant to your use of our Platforms and Services, such as one time password sent for registration, your marketing preferences, place of employment and designation, survey responses and feedback;
  • Financial information – Investment details, compensation details, salary range, where the relevant Service of the Platform requires such indicators.

We take extra precautions to ensure that such sensitive personal data is kept secure and confidential, and we will only retain this data for as long as necessary for the purposes for which we collect it.

Information we collect automatically:

We collect information using cookies and other similar technologies to help distinguish you from other users of our Platforms, and streamline your online. When you visit our Platforms, we may collect the following information

  • Your IP address/ device’s serial number or unique identification number and general location, including country, address and pin code;
  • A device identifier (cookie or IP address or Device ID or Android Advertiser ID / iDFA ID), or any other identifier;
  • Details of the hardware and software that you are using to access the Platforms such as your computer/device name, your operating system, browser type and version, application version, operator name, screen size, CPU speed, and connection speed;
  • Any passwords that you use on our Platforms or any other authentication token used to login;
  • URL and time stamps;
  • Details of your visits to our Platforms and the resources that you access, including, but not limited to, traffic data, location data, web logs and other communication data.
  • Your activity logs on the Platform(s) – Which pages you access, view and which links you follow;

Information we collect about you from other sources.

We may collect information about you from other sources. This may include the following:

  • Publicly available information.
  • Information you have shared publicly, including on social media. We collect your e-mail ID and the relevant public profile information, which may include your name, profile picture, age, gender, and any other pertinent information from such social media account which is, necessary for verification of your identity.
  • We also receive information from you when you interact with our pages, Apps, groups, accounts, or posts on social media platforms.
  • This list is not exhaustive, and, in specific instances, we may need to collect additional data for the purposes set out in this policy.

Information we receive about you from other sources

Sometimes you will have given your consent to other websites, services or third parties to provide information to us.

  • It could include information from third parties that we work with to provide our products and services, such as delivery companies, technical support companies and advertising companies. Whenever we receive information about you from these third parties, we will only use it in such manner that is already communicated to you, as per this Policy, and for such defined purposes only. We may further collect additional analytics reports, information from other services, websites, who work together with us.
  • When you chose any subscription or paid service, we or our payment gateway provider may collect and/or process your personal information such as address or billing information, including your credit/debit card number and expiration date etc. as per the terms of this Policy. Any financial information provided by you will be processed by such third parties who provide the functionalities for such Services to us, for effective processing. We encourage you to familiarize yourself with the privacy policies provided by such third parties prior to providing them with your information or entering into any transactions with them.
  • Marketing and Analytics
  • We may use Web Beacons to track your online usage patterns in an anonymous manner, without collection your personally identifiable information. We may also use web beacons in HTML emails that we send subscribers who have opted in to receive email from us, to determine whether our recipients have opened those emails and/or clicked on links in those emails.We use this information to inter-alia deliver our web pages to you upon request, to tailor our Platform(s) to the interests of our users, to measure traffic within our Platform(s) to improve the quality, functionality and interactivity of our Platform(s) and let advertisers know the geographic locations from where our Users come without personally identifying the users.
  • We place website beacons to collect data for our partners, we require our partners to inform users on their privacy policy page that the webpage uses website beacons. This option will only be recorded in your current browser and will not be recorded in your user history.

Purpose of Collection of Information

We collect information (including Personal Information) to provide the Services and for the purposes as outlined below including but not limited to:

  • to help us identify you when you log into the Platform and when you register an account with us, and, to map a specific profile with an authorized user;
  • to help facilitate in-app purchases and make subscribed and paid content available to you;
  • to enhance the quality of services that we provide and improve your experience during browsing;
  • to personalize your browsing experience on the Platform(s);
  • to recommend videos, content, news to users they might be interested in;
  • for providing location-based services;
  • for the performance of a contractual and legal obligation;
  • to communicate with you;
  • to provide you with news, special offers, general information, commercial communications about other products and services along with marketing information and surveys;
  • to provide and process service requests initiated by you.
  • Notification of any changes in the terms of use or privacy policy;
  • Resolution of any queries related to your use of Services.
  • Any other new services developed by us, our affiliates, subsidiaries and /or third party partners

Sharing and Use

  1. We may share your information with our trusted partners or third parties who provide us with support services, for meeting the obligations agreed to between you and us.
  2. We may use and/or disclose your information with the Company-controlled businesses, affiliates, subsidiaries and other entities within the [entity-shortname] group of companies, other third party business partners, service providers including but not limited to services provider, advertising networks, technology partner, social networks and any other third parties:
    1. to assist them to reach out to you in relation to their programs or campaigns (including marketing and sales) and to process your query / requests (such as job application) and/or provide with the services;
    2. to process payments on our behalf. Our payment provider will collect and process your payment details; we will not store or have access to your full credit or debit card details, except any transactional information for the purpose of reconciliation of transactions on our Platform(s).
    3. to send e-mails, instant messages, social media messages and SMS messages and/or manage contact management systems.
    4. recommendations services, ad tech services, analytic services, including but not limited to click stream information, browser type, time and date, information about your interactions with advertisements and other content, including through the use of cookies, beacons, mobile ad identifiers, and similar technologies, in order to provide content, advertising, or functionality or to measure and analyze ad performance, on our Services or Platforms and on 3rd party platforms.
    5. serve ads on our Platforms, affiliate websites, and any other digital platform available on the internet. However, the privacy policy of such digital platform shall be applicable upon the processing of information on such third party digital platform.
    6. to assist and to reach out to you in relation to various programs or campaigns (including marketing and sales) and/or to process your query / requests.
  3. We may further be required to share your personal information in certain exceptional circumstances; this would be where we believe that the disclosure is:
    1. Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings.
    2. Necessary to protect the safety of our employees, our property or the public.
    3. Necessary for the prevention or detection of crime, including exchanging information with other companies or organizations for the purposes of fraud protection and credit risk reduction.
    4. Proportionate as part of a merger, business, or asset sale, in the event that this happens we will share your information with the prospective seller or buyer involved.
  4. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Intra-Group Sharing

[entity-shortname] operates a centralized data system to enhance collaboration and operational efficiency among its various commonly owned group companies, some of which may be expressly branded as [entity-shortname] Group companies, while others may utilize independent brands. This platform consolidates user data, such as personal information and subscription details, from different services offered by affiliated companies. The purpose of this data sharing is to enable cross-selling and upselling opportunities, improve customer insights, and streamline service offerings across all affiliated entities. By pooling data into a shared system, [entity-shortname] delivers personalized services and targeted marketing, thereby increasing customer engagement, retention, and revenue growth.

The types of data shared with the centralized data system include personal identifiers such as names, phone numbers, email addresses, dates of birth, and location details. It also includes information about subscription plans, such as whether they are paid, free, or trials, along with the start and end dates of those plans. Additionally, the platform tracks user behavior, including whether the customer is a repeat user and the specific services or plans they subscribe to. This shared data allows affiliated companies to analyze customer preferences and usage patterns, enabling them to offer complementary services and personalized recommendations. For example, if a user subscribes to one company’s mobile phone plan and another’s TV streaming service, a third affiliated company uses this data to offer a broadband internet plan tailored to the user’s needs.

[entity-shortname] complies with applicable privacy laws and ensures that user consent is appropriately obtained where required for this data-sharing initiative. It has updated its privacy notices and terms and conditions to ensure transparency and compliance with state and federal regulations. Additionally, [entity-shortname] conducts ongoing assessments to meet all legal obligations and regulatory requirements associated with the centralized data system.

This intra-group data sharing initiative improves the customer experience by offering more tailored services, supports business development through targeted marketing, and enhances operational efficiency across [entity-shortname] group entities. We maintain a commitment to addressing legal and privacy considerations to ensure compliance and uphold user trust.

Data Retention

  • We will only store your personal information for as long as we need it for the purposes for which it was collected. Retention periods for records will also be based on the type of record, the nature of the activity and product and service that the same is associated with, linked to.
  • We retain your information till such period that is required for the purposes of us meeting your requests on our Platforms, and in compliance with the applicable laws, statutory requirements.

Information Security.

  • We take commercially reasonable technical, physical, and organizational steps to safeguard any information you provide to us, to protect it from unauthorized access, loss, misuse, or alteration.
  • We try to ensure that all information you provide to us is transferred securely via the website (always check for the padlock symbol in your browser, and “https” in the URL, to ensure that your connection is secure).
  • All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
  • Although we take reasonable security precautions, no computer system or transmission of information can ever be completely secure or error-free, and you should not expect that your information will remain private under all circumstances. The Company will not be liable for any damages of any kind arising from the use of the Platform, including, but not limited to any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly or any loss of data, use, good-will, or other intangible losses.

Data Subject Rights

If you require any further information about your rights as explained below, or if you would like to exercise any of your rights, please reach out to us by writing to the Grievance Officer of the Company.

  • You have the right to access your personal data.
  • You have the right to correct any inaccurate or incomplete personal data
  • You have the right to withdraw your consent
  • You have the right to request deletion of your account

However, we may maintain backup copies of your information, to the extent necessary to comply with our legal obligations.

Data Transfers

We transfer personal information to countries outside of the United States, including to India, where our affiliates and service providers are located. Transfers are conducted in compliance with applicable laws, using safeguards such as standard contractual clauses or similar mechanisms

Cross-Border Transfers

We operate globally and may transfer your personal information to individual companies of the [legal-entity] affiliated companies or third parties in locations around the world for the purposes described in this privacy policy, only upon satisfaction that the country has an adequate and appropriate level of protection, and the transfer of information is lawful. We shall comply with our legal and regulatory obligations in relation to your Information, including having a lawful basis for transferring Personal Information and putting appropriate safeguards in place to ensure an adequate level of protection for the Personal Information. We will also ensure that the recipient in such alternate country is obliged to protect your Information at a standard of protection comparable to the protection under applicable laws. Our lawful basis for such transfer will be either on the basis of content or one of the safeguards permissible by laws

State Privacy Rights

Notice of Right to Opt-out of Sale and Sharing Personal Information and Targeted Advertising

We may allow certain third parties (such as online advertising services) to collect your personal information via automated technologies via our Website. Under certain U.S. state privacy laws, this may constitute a “sale” or “share” of personal information or “targeted advertising”. To comply with these laws, We provide you with the option to opt out of this data sharing by clicking on the “Do Not Sell or Share My Personal Information” link at the bottom of our Website. We may have “sold” or “shared” personal information, which consists of identifiers, commercial information, and internet or other electronic network activity information to data analytics providers, advertisers, and social networks for the business and commercial purposes of online advertising and to provide third-party social network features and functionality. Under certain U.S. state privacy laws, you have the right to opt-out of this disclosure of your information, which may be considered a “sale”, “sharing”, or “targeted advertising” under such laws. On our Website, you may opt-out of this “sale”, “sharing”, or “targeted advertising” on our Website by rejecting cookies in our cookie banner. You may also request to opt-out of this “sale”, “sharing”, or “targeted advertising” by e-mailing us at [contact-email].

 

California Residents

Direct Marketing. California Civil Code Section 1798.83 permits users of the Website who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

 

CCPA. This Section of our Privacy Policy contains certain required information and informs California residents of certain rights arising under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”).

 

Categories of Personal Information Collected. We may have collected the following categories of personal information from you within the last twelve (12) months:

  • Identifiers, such as name, address, online identifier, internet protocol address, e-mail address, account name, social security number, driver’s license number, passport number, or other similar identifiers;
  • Additional personal information described in California Civil Code Section 17980.80, such as telephone number, bank account number, credit card number, debit card number, or any other financial information, employment, and employment history;
  • Characteristics of protected classifications under California or federal law;
  • Commercial information, such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming tendencies;
  • Internet or other electronic network activity information;
  • Geolocation data;
  • Audio and visual information, including pictures and videos;
  • Professional or employment-related information;
  • Education information;
  • Inferences drawn from other personal information; and
  • Sensitive personal information.

Categories of Sources From Which Personal Information Is Collected. We may have collected personal information from you from the following categories of sources: (1) directly from you via our services or when you visit one of our digital properties; (2) your devices; (3) your family and friends; (4) our affiliates and subsidiaries; (5) our third-party providers; (6) social networks; and (7) other available sources, such as public records.

Business or Commercial Purposes for Collecting Personal Information. The business or commercial purposes for collecting your personal information are set forth in the “How We Use Your Personal Information” Section of this Privacy Policy.

 

Categories of Personal Information “Sold” or “Shared” to Third Parties and the Business and Commercial Purposes. The categories of personal information that We have “sold” or “shared” to third parties in the last twelve (12) months and the business and commercial purposes for “selling” or “sharing” such personal information are set forth in the “Notice of Right to Opt-out of Sale and Sharing Personal Information and Targeted Advertising” Section of this Privacy Policy. You have the right to opt out of such practices as outlined above. We do not knowingly “sell” or “share” the personal information of individuals under sixteen (16) years of age.

 

Categories of Personal Information Disclosed to Third Parties. All of the categories of personal information described above may be shared with third parties as set forth in the “Other Disclosure of Your Information” Section of this Privacy Policy.

 

Personal Information Retention. We retain the personal information that We collect to achieve the purposes for which the personal information was collected. In certain cases, We may need to retain personal information for purposes required under applicable law, for tax, accounting, or audit purposes, or for other purposes permitted or required under law.

 

Use and Disclosure of Sensitive Personal Information. We may collect “sensitive” personal information for limited purposes, such as for conducting a background check and for other purposes that an average consumer would reasonably expect. We do not use or disclose your sensitive personal information outside of the following purposes: (1) performing our service or providing goods, (2) detecting security incidents, (3) resisting malicious, deceptive, fraudulent, or illegal actions, (4) ensuring physical safety, (4) for short-term transient use, including certain non-personalized advertising, (5) maintaining or servicing accounts, providing customer service, verifying customer information, or providing similar services, and (6) verifying and maintaining the quality or safety of a service or product or improving, upgrading, or enhancing a service or product. We may also use sensitive information for fraud prevention, essential service delivery, and legal compliance. As such, the right to limit our use and disclosure of such sensitive information does not apply.

 

Notice of Financial Incentive. The CCPA’s implementing regulations define a “financial incentive” as a program, benefit, or other offering “related to the collection, deletion, or sale of personal information.” TIL may enable third-parties to offer their loyalty programs, including, without limitation, through its partner, Abound, which offers the Abound Loyalty Program (the “Program”). For further details, you may refer to Abound’s terms and conditions and privacy policy here. The amount of personal information that We collect from a member or non-member may vary and is dependent on the level of interactions and engagement that the member or non-member has with [entity-shortname].

 

Your California Privacy Rights. The following rights apply to California residents:

  • the right to know what personal information that We have collected about you, including the categories of information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom We disclose personal information, and the specific pieces of personal information We have collected about you;
  • the right to delete personal information that We have collected from you and the right to correct inaccurate personal information that We maintain about you (each subject to certain exceptions);
  • the right to opt-out of the “sale” or “sharing” of your personal information (as described in the “Notice of Right to Opt-out of Sale and Sharing Personal Information and Targeted Advertising” Section of this Privacy Policy); and
  • the right to exercise your rights under the CCPA free of discrimination by us including, but not limited to: denying goods or services to you; charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; providing a different level or quality of goods or services to you; or suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

Exercising Your California Privacy Rights. For information on how to exercise your rights under the CCPA, please review the “Exercising Your Rights” Section of this Privacy Policy.

 

Colorado, Connecticut, Delaware, Florida, Iowa, Nebraska, New Hampshire, New Jersey, Montana, Oregon, Texas, Utah, and Virginia Residents

The following rights apply to residents of Colorado, Connecticut, Delaware, Florida, Iowa, Nebraska, New Hampshire, New Jersey, Montana, Oregon, Texas, Utah, or Virginia:

  • The right to confirm whether We are processing your personal information and to access such personal information.
  • The right to correct inaccuracies in your personal information, taking into account the nature of the personal information, and our purposes of the processing of such personal information.
  • The right to delete personal information provided by or obtained about you.
  • The right to obtain a copy of your personal information that you previously provided to us in a portable and if technically feasible, readily useable format that allows you to transmit the data to another controller without hindrance.
  • The right to opt out of the processing of your personal information for purposes of: (1) targeted advertising, (2) the “sale” of personal information, or (3) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. You may opt out of (1) and (2) as described in the “Notice of Right to Opt-out of Sale and Sharing Personal Information and Targeted Advertising” Section of this Privacy Policy. Your right to opt out of (3) does not apply as We engage in such decision-making, if at all, to comply with law or exercise or defend our legal rights.


Exercising Your Rights
You may make privacy requests by contacting us at [contact-email]. However, please see the “Notice of Right to Opt-out of Sale and Sharing Personal Information and Targeted Advertising” Section of this Privacy Policy above for additional information on how to opt-out of “sale”, “sharing”, or “targeted advertising”. You may designate an authorized agent to make such requests on your behalf by having your authorized agent make a privacy request as set forth above. Your authorized agent must complete the webform with their information and disclose the fact that they are your “authorized agent” and provide your first and last name in connection with the request. Before We can honor your requests, We may confirm that the requesting party is the consumer whose information is sought or a person authorized to act on that consumer’s behalf. Our process for verifying the identity of the requesting party includes confirming account credentials or requesting additional information to match our records. This may further include requesting additional information, or verifying a government-issued ID. If a requesting party is an online account holder with a password-protected account, it may be necessary for the account to be accessed by the requesting party to confirm the request(s). In addition, depending on the type of request and the categories of information subject to the request, We may request verifying information from the requesting party such as identifiers or commercial information (e.g., service history) already known to or collected by us. If We refuse to take action upon your request, you may appeal such refusal by contacting us after your receipt of the refusal at [contact-email].

 

Do Not Track

Certain state laws require that We indicate whether We honor “Do Not Track” settings in your browser. We adhere to the standards set out in this Privacy Policy and applicable law. Given a lack of support and widespread adoption, We do not respond to Do Not Track (DNT) signals.

 

Email Consent and Opt-out

Your provision of personal information on a registration form in the course of our providing our services to you constitutes your affirmative consent that We may contact you by email to provide you with information and notices relating to the services and various other offerings that may be available and of interest to you in the future. It also means We may email you regarding updates to this Privacy Policy. We notify you of this at the time you choose to register, and We will provide you the option not to receive further marketing communications from us at the time you register. Mass commercial email sent by us contains a link with instructions on how to remove yourself from our email list. You will also need to opt-out separately from any third-party e-mails you may receive.

Information Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. These measures include encryption, access controls, firewalls, and regular audits of our security protocols. Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although We do our best to protect your personal information, We cannot guarantee the security of your personal information transmitted through our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures We provide.

If you receive a suspicious email on our behalf, We suggest you do not reply to it and do not open any attachments, click on links contained in the e-mail or provide any information in response to it. You can report suspected fraud involving us by sending an e-mail to [contact-email]. Please include the word “phishing” in the subject line of your e-mail and provide as much information as possible about the fraudulent activity or message. We do not send e-mails requesting a user for payment information, username or passwords. However, We may verify the user name, password etc. provided by you from time to time.

The safety and security of your information (including personal information) can also depend on you. For example, where We have given you (or where you have chosen) a password for access to certain parts of the Website, you are responsible for keeping this password confidential. You should not share your password with anyone.

Users under the Age of 18

The Website is not intended for users under 18 years of age, and We do not knowingly collect personal information from individuals under 18.

 

We also comply with the Children’s Online Privacy Protection Act (“COPPA”) and require parental consent for any data collected from users under the age of 13. If We learn that We have collected or received personal information from a user under 18, We will delete that information. Please be aware that We may not be able to fully delete certain user information until the user cancels their subscription through their Apple account. If you believe We might have any information from or about an individual under 18, please contact us at the e-mail address provided to you in Contact Information section.

Children Privacy

  • You must have attained the age of majority to be able to use and access our Services. If you are a minor in your jurisdiction, your registration and use of our Services must be with the supervision of an adult.
  • As a parent or legal guardian, please do not allow your minors under your care to submit Personal Information to us. In the event that such Personal Information of a minor is disclosed to us, you hereby consent to the processing of the minor’s Personal Information and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.
  • However, if the Company is notified that the personal data of individuals below the age of majority has been collected by Us, without user or parental consent, We shall take all necessary steps to delete such information from our servers. As a parent or legal guardian, you are encouraged to reach out to the Grievance Officer, for redressal of any complaints in relation to collection of children data.

Changes to the Privacy Policy

  • Any changes we make to our privacy policy in the future, to incorporate necessary changes in technology, applicable law, will be posted on this page and, where appropriate, notified to you by e-mail. Your use of the Services after such notice shall be deemed as acceptance of such changes to our Privacy Policy. Please check back frequently to see any updates or changes to our privacy policy.

This version was last updated on 05-Dec-2020 and historic versions can be obtained by contacting us.

Grievance Redressal

If you have any complaints, concerns with regards to the use, storage, deletion, and disclosure of your personal information provided to Us, you may reach out to the designate Grievance Officer. The Grievance Officer appointed by [legal-entity] is Amit Gaurav who can be contacted at [contact-email] .

You can also write to:
[legal-entity]
Novel Tech Park,
Hosapalya, Bengaluru – 560068
India

Please ensure that you do not share any feedback communication with an unauthorised member of the Company; the Company will not be responsible for the resolution of your query, in such case. If you choose to write to Us, you must address such communication to “Grievance Officer” and provide the following information:

  1. Your identification details – Name, [entity-shortname] User/Identification ID, if applicable;
  2. Details of your specific concern(s);
  3. Clear statement as to whether the information is personal information or sensitive personal information;
  4. Your address, telephone number or e-mail address;
  5. A statement that you have a good-faith belief that the information has been processed incorrectly or disclosed without authorization, as the case may be;
  6. A statement, under penalty of perjury, that the information in the notice is accurate, and that the information being complained about belongs to you;

The Company may reach out to you to confirm or discuss certain details about your complaint and issues raised.